Frenquently Asked Questions
How will I receive my digital download after purchase?
After completing your purchase, you will receive an email with a download link to access your files.
Ensure you provide a valid email address and check for any typos to avoid delays. If you don't see
the email, please check your spam/junk folder or ensure your inbox isn't full.
What is your return policy?
Due to the nature of digital downloads being irrevocable, all sales are final. We do not offer refunds
or exchanges for digital products once they have been downloaded.
Can I use your digital products on any kind of project?
Absolutely! Our digital products are versatile and can be used for a wide range of projects,
including architectural designs, presentations, promotional materials, and more. Whether it's a
detailed architectural plan or a creative visual presentation, our products are designed to support
your needs.
I didn't receive my download link or login code. What should I do?
If you haven't received your download link or login code, it may have been filtered into your
spam/junk folder, or there might have been a typo in your email address. Please check these first. If
you still can't find the email, contact us at support@layergrid.io for assistance.
What software are your digital files compatible with?
Our digital files are compatible with a variety of software that supports architectural design and
editing. This includes popular programs such as Adobe Photoshop, Adobe Illustrator, ProCreate
and more. Please refer to the specific file formats included in your purchase for detailed
compatibility information.
How do l install or use your files?
Most of our digital files require no installation. Simply download the files and import them into your
design software of choice. For files like brushes or patterns, follow the import instructions specific
to your software available in the User Guide.
How will I receive my invoice?
An invoice or receipt will be sent to the email address you provided upon completing your
purchase. This email will include details of your transaction and can be used for your records.
Which payment methods do you support?
We support payments through major providers including PayPal. You can pay using
credit/debit cards, Apple Pay or PayPal.
Do you have the right to use my projects for your promotion?
If you purchase and use our products in your project, we'd be thrilled to feature your work to
promote both your talent and our assets. With your permission, we may showcase your project,
video, or photos on our website, social media, or other marketing materials.
I'm having a technical issue with your product. What should I do?
We're here to help! If you encounter any technical issues with our products, please contact us at
support@layergrid.io. Provide as much detail as possible about the issue so we can assist you
more effectively.